This document is an electronic record, generated in compliance with the terms and rules of the Information Technology Act, 2000. Amended provisions, pertaining to electronic records in various statutes, will be in accordance with the amendments made in the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.
Acknowledgement of Terms: When you access this website, mobile application you acknowledge that you have read the terms and conditions set forth below and understood that access to this website/mobile application is subject to the provisions of the same. If you do not agree to the terms and conditions set forth below, you should exit this website/mobile application now.
Pharmacy: Pharmacy means an independent retailer working as Retail Chemists & Druggists and holds a valid license to operate as Retailer under the provisions of Drugs & Cosmetics Act, 1940 and also holds other required licenses and registration under the provisions of applicable laws, hereinafter also referred as Sellers.
Lab: Lab means pathology lab having valid license/registration/NOC to operate as Pathology under the provisions of Clinical Establishment Act and other laws.
Language of the Terms
The terms are incorporated herein in English language and OV Medicare onlinemedicine does not provide you with a translation of the English language version of the Terms and if there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.
OV Medicare onlinemedicine works as a communication medium between users, pharmacy, Lab and other service providers.
The communications on OV Medicare onlinemedicine are only in the form of enquiry and indent and are subject to conformity by the said Pharmacy, Lab and Other Service providers.
OV Medicare onlinemedicine itself is not to sell, to stock, to exhibit, to offer for sale or to distribute medicines, pharmaceutical, healthcare & other related products. OV Medicare onlinemedicine provides information and knowledge and forwards all communication of users among the network of Sellers and all sale, stock, exhibit or offer for sale or distribution is only made from the said sellers. No communication from either side is final and binding. Such communications are only in the form of enquiry or indent and are subject to confirmation by the said sellers. All agreements and contracts are being entered only by the said Sellers.
OV Medicare onlinemedicine is a communication medium. All orders are accepted and fulfilled by Pharmacy subject to verification of valid prescription by said the Pharmacy. Exhibit or any offer for sale, if any, is by the Pharmacy using OV Medicare onlinemedicine.
For Medicines and Products, OV Medicare onlinemedicine is a technology platform which works as communication medium between Users and Sellers.
For Lab and other services, OV Medicare onlinemedicine is acting as a communication medium only, all the offer for sale/services are directly from such labs and service providers.
The information available on OV Medicare onlinemedicine has been compiled with utmost precision and is for informational purposes only and does not constitute professional advice, recommendation, diagnosis or any kind of treatment. You are advised to seek advice from registered medical practitioner or experts for your personal medical needs and requirements. Taking any action based on any information/content provided on OV Medicare onlinemedicine will be solely at your own risk and OV Medicare onlinemedicine will not be held responsible, under any situation or condition, for your acts.
It is the duty of the users to read the terms and conditions of OV Medicare onlinemedicine (which is likely to change from time to time) before accessing it.
Your use of this website, its tools and information are governed by the following terms and conditions (“Terms & Conditions”). If you use this website, you shall have to follow the policies, terms and conditions that are mentioned in this agreement.
Any individual, who has agreed to become a Registered User of OV Medicare onlinemedicine by providing his/her Personal Identification Data, shall agree to abide by the terms and conditions of this website, which is owned and provided by OV Medicare onlinemedicine Marketplace Limited (hereinafter referred to as “OV Medicare onlinemedicine”).
ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE INDICATES THAT YOU AGREE TO ABIDE BY ALL THE TERMS AND CONDITIONS MENTIONED IN THIS AGREEMENT. SO PLEASE READ THIS AGREEMENT VERY CAREFULLY BEFORE PROCEEDING.
The information on this website is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics and information, contained on or available through this website is for general information purposes only. OV Medicare onlinemedicine makes no representation and assumes no responsibility for the accuracy of information contained on or available through this website and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this website with other sources and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH ANY WEBSITE.
OV Medicare onlinemedicine does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific products, procedures, treatments, opinions or other information that may be contained on or available through this website.Choice of Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of India.
Any litigation arising out of or in connection with this website shall directly come under the jurisdiction of Kolkata courts, West Bengal, India only.
Companies/Individuals who are allowed to enter into a legally binding contract within the purview of the Indian Contract Act, 1872, shall be eligible for membership or registration at OV Medicare onlinemedicine. Our services are not available to individuals below 18 years or to users who have been terminated or removed from the system by team OV Medicare onlinemedicine for some reason or the other.
Members must be humans. No machines, scripts, or automated services are permitted to become members.
Any information provided by our customers is private and confidential. And we respect customers’ privacy. By providing your Mobile Number during registration, you agree to being contacted by Phone, SMS, Whatsapp or Any Other Channel.
Account and Registration
To become a registered user at OV Medicare onlinemedicine, you need to open an account with us. Remember, it is the user’s responsibility to keep his/her password and account details confidential. You also agree to accept responsibility for all activities that occur under Your Account or Password. OV Medicare onlinemedicine shall not be liable for any loss or damage, which may take place if the user fails to protect his/her account details or password. In case you notice suspicious activities that threaten disclosure of your account details, please contact us immediately at +91 9051340075 or mail us at firstname.lastname@example.org. If OV Medicare onlinemedicine has reason to believe that there is likely to be a breach of security or misuse of the website; then, we may ask you to change your password or, we may also, deactivate your account without your consent.
You also agree to:
Provide accurate, current and complete information about yourself, known as “Registration Data”, while registering as a new user on OV Medicare onlinemedicine.
Maintain and regularly update your Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if OV Medicare onlinemedicine has reasonable grounds to suspect that such information is untrue, inaccurate, and not updated; then, this may result in the termination of your user membership at OV Medicare onlinemedicine.
By creating this account, you agree to receive communications from us via promotional SMS, Emails, Push Notifications, Telephone and Chat at any time. You consent to be contacted by us in case of any order or shipment or delivery related updates and/or to update you about new offers and promotions.
We will take sufficient care in not sharing your personal information to any third party to initiate any promotional Phone Calls/SMS/Emails. If you, at any time, wish to discontinue receiving communications from us, you agree to notify us by email at email@example.com with the Subject Line “Unsubscribe”.
We always try to provide accurate information, yet errors may occur.
This website may at its sole discretion and without assigning any reason whatsoever at any time deactivate or/and suspend the User’s access to this website and/or the Services (as the case may be) without notice to carry out system maintenance or/and upgrading or/and testing or/and repairs or/and other related work. Without prejudice to any other provisions of this Agreement, this website shall not be liable for any loss or/and damage or/and costs or/and expense that the User may suffer or incur, as a result of such deactivation or/and suspension.
Discontinuation or Modification to Services
This website reserves the unilateral right to add to /and/or change and/or delete and/or end the Service at anytime with or without notice to the User. There shall be no liability on behalf of this website to the User or any third party in case this website exercises its unilateral right to modify or discontinue the Service.
User ConductYou Agree and Confirm
If upon confirmation, your details are found not to be true (wholly or partly), OV Medicare onlinemedicine has the right, in its sole discretion, to reject the registration and debar you from using the Services of OV Medicare onlinemedicine and / or other affiliated websites without prior intimation whatsoever.
Limitations of Usage
This Website cannot be used for any of the following purposes:
The User is restrained from allowing any person other than himself / herself to use the Service.
The User undertakes not to resell or assign his/her rights or obligations under these Terms and Conditions. The User also agrees not to make any unauthorized commercial use of the Service.
The User shall use the Service only for the purpose for which it is subscribed.
The User shall comply with all applicable laws (and shall not contravene any applicable law) of India relating to the Services, including any regulation made pursuant thereto.
The User shall not print, download, duplicate or otherwise copy, delete, vary or amend or use any data or personal information posted by any User on this website except such data and information which are posted by the particular User himself.
The User shall not share the Service with any person without the prior written approval of this website.
The User shall not use the Service for any unlawful purpose including without limitation criminal purposes.
The Service shall not be used to send or receive any message, which is offensive on moral, religious, racial or political grounds or of an abusive, indecent, obscene, defamatory or menacing nature.
The User shall be prohibited in persistently sending messages or make postings on this website to any other User or third party who access this website without reasonable cause or for causing any threat or/and harassment or/and annoyance or/and anxiety or/and any other inconvenience whatsoever caused to any person.
The User shall not infringe on any intellectual property rights of any person / organization or/and retain information in any computer system or otherwise with an intention to do so.
The User agrees not make use of anyone else’s Information other than as necessary to complete any this website transactions in which you are involved.
The User shall not violate, or attempt to violate the security of this website and/or any website(s) linked to this website or gain un-authorized access to any information regarded as private by other Users or persons, including but without limitation, to accessing data and information not intended for them or logging onto a server or account which the User is not authorized to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication.
The User shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful component into the internet or this website network system.
The Users shall avail the services of this website or any other related website for lawful purposes alone. Transmission of information or/and conduct in violation of any applicable local or/and state or/and Central or/and foreign law or/and regulation is prohibited. This includes without limitation any unauthorized use of material protected by patent or/and copyright or/and trademark or/and other intellectual property right, material that is obscene or/and defamatory or/and libelous or/and constitutes an illegal threat, or/and violates rights of privacy or publicity, or/and violates export control laws.
While using OV Medicare onlinemedicine you agree to communicate with us via electronic medium. We will communicate with you through e-mails, SMS and phone (mobile, landline or any other medium) for all purposes. You agree that all agreements, notices, disclosures and other communications that we provide you electronically, satisfy any legal requirement that such communications be in writing.
Modification of Terms & Conditions of Service
We reserve the right to change these terms and conditions from time to time without informing you. It is your responsibility to review the company Terms & Conditions regularly.
In the case of inconsistencies between these Terms & Conditions and any information included in off-line materials (for example, promotional materials and mailers), these Terms should always be referred & shall prevail over such information included in the material.
Termination and Refusal of Service
OV Medicare onlinemedicine may, in its sole discretion, limit user activity by immediately suspending your membership, either temporarily or for an indefinite period without citing any reason.
This website may also terminate or block user membership, and/or refuse to allow user access to the site and/or services, or cancel orders, in the event, but not limited to:
The user violates any or all the terms and conditions of this agreement and/or any policy of OV Medicare onlinemedicine.
User actions that may harm or slander other users’ actions or pose as a threat to this website.
We discover that the user has provided inaccurate and incomplete information.
The user attempts to dupe, denigrate, or abuse OV Medicare onlinemedicine by using the functionalities on the website. A user, once suspended or blocked may not register or attempt to register with us, or use OV Medicare onlinemedicine or any of its services in any manner whatsoever, until we reinstate the account of that user. Also in case of such termination, we reserve the right to recover any amount due and may take strict legal action, including but not limited to: a referral to the appropriate police or other authorities for commencing criminal or other proceedings against the user.
To terminate the User Agreement, you have to first discontinue your use of this website, its features and services.
To discontinue your use of this website, send us a mail, with “Termination” as your subject line, to firstname.lastname@example.org.
By the word “user” we mean “you, or anyone acting on your behalf or under your password”.
OV Medicare onlinemedicine may also, at its sole discretion and at its convenience, discontinue, suspend, modify, restrict or terminate the website or any part of it without issuing any notice to you or any other person.
This website is only for information and communication purpose. This website provides information and knowledge regarding price and availability of medicines, pharmaceutical, healthcare & other related products and forwards all communication of users among the network of Sellers.
Prices and availability of products are subject to change without prior notice or any consequential liability on the OV Medicare onlinemedicine. It is discretion of Pharmacy to modify, extend, update or withdraw the offers on products without prior notice to the Users.Delivery
This website provides its services to the whole of India, subject to the following:
Registration on the Website and the access to the information provided on the Website is free. OV Medicare onlinemedicine does not charge any fee for accessing, browsing of the Website. The User agrees to make all payments directly to the respective Seller for purchase of goods from such Seller. The Sellers may use the services of collection agents duly appointed in this regard or authorize OV Medicare onlinemedicine to collect/remit payment on their behalf. The Users agree and acknowledge that it shall not hold OV Medicare onlinemedicine responsible for any loss or damage caused to the User during the process, due to any acts or omission on the part of third parties viz. the Seller or the collection agents or for any actions/ omissions which are beyond the control of OV Medicare onlinemedicine.
Users have multiple payment methods – Credit Card/Debit Card/Net banking/Third party Wallets and COD. It is at the sole discretion of OV Medicare onlinemedicine whether to continue/discontinue any kind of payment method.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
You understand, accept and agree that the payment facility provided by OV Medicare onlinemedicine is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, OV Medicare onlinemedicine is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
All payments made against the services on OV Medicare onlinemedicine by you shall be compulsorily in Indian Rupees. The Website will not facilitate transaction with respect to any other form of currency with respect to the transactions made on Website.
We provide link or incorporate SDKs of third-party websites, our online payment service partners, which process your Net Banking/Credit/Debit Card and Third Party Wallet payments. We are not responsible for the availability or proper functioning of such linked pages or sites or SDKs, and we will not be held responsible for any loss or inconvenience encountered as a result of using such links.
You confirm that you are the authorized holder of the credit/debit card or the original account holder for online payments made in the transactions on OV Medicare onlinemedicine. OV Medicare onlinemedicine will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of the Your ID/password/credit/debit card number/account details number for using the Website.
Return, Cancellation and Refund
All products ordered from the website and successfully delivered to user in Serviceable areas may be returned to the Seller in accordance with the terms contained in the respective Return, Cancellation and Refund policy. Products delivered to users in areas other than serviceable area are non-returnable.Other Terms
Feedbacks and Suggestions
We appreciate feedback and suggestions from our users. However, OV Medicare onlinemedicine reserves the right to control and monitor the posting of all feedbacks and suggestions from the user end. Once posted, the contents will be treated as “public” and we take no responsibility for any content posted by a user or any third party. We are also under no obligation, whatsoever to respond to any content posted on our site.
By continuing to use this website, you hereby grant OV Medicare onlinemedicine and its affiliates and sub-licensee a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify and create derivative works from such materials or any part of such materials.Copyright and Trademark
All materials located on or in this Website, including( but not limited by) images, illustrations, text, logos, page headers, audio clips, and video clips, is our exclusive property and are expressly protected by copyrights, trademarks and other intellectual property rights.
COPYING, STORING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, RE-PUBLISHING, DEEP LINKING, OR OTHERWISE MODIFYING WEBSITE MATERIALS IN WHOLE OR IN PART, OTHER THAN FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, WITHOUT EXPLICIT WRITTEN PERMISSION OF OV Medicare onlinemedicine, IS STRICTLY PROHIBITED.
The OV Medicare onlinemedicine logo/ image, and other OV Medicare onlinemedicine graphics, logos, page headers, button icons, scripts, and service names, used on the home page as well as on the other pages of this website, and as used in the communication to the User or to any other third party, are trademarks, registered trademarks or trade dress of OV Medicare onlinemedicine in India and worldwide.
You acknowledge and agree that OV Medicare onlinemedicine own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by OV Medicare onlinemedicine and that you shall not disclose such information without our prior written consent.
Unless you have agreed otherwise in writing with OV Medicare onlinemedicine, nothing in the Terms gives you a right to use any of OV Medicare onlinemedicine trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
All other Trademarks, not owned by OV Medicare onlinemedicine but appearing on this website, are the property of their respective owners. These trademarks and trade dress cannot not be used, communicated or distributed in connection with any product or service that does not belong to OV Medicare onlinemedicine, in any manner whatsoever, without the specific and written permission of OV Medicare onlinemedicine.
Any breach of the terms, as mentioned above, may result in a copyright, trademark or other intellectual property right violation that may subject the doer to civil and / or criminal penalties.
You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.
Unless you have been expressly authorised to do so in writing by this website, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organisation in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names or logos.
A) From the website to the user OV Medicare onlinemedicine grants you a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable and personal license to access and use this website as a user and prohibits you from modifying the website or any portion of it, barring in case OV Medicare onlinemedicine gives consent for the same.
This license, however, does not permit any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be duplicated, reproduced, copied, resold, sold, visited, or otherwise exploited for any commercial purpose without exclusive written consent of OV Medicare onlinemedicine.
A user may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of OV Medicare onlinemedicine and our affiliates without our explicit written consent.
You may not use any Meta tag or any other “hidden text” and OV Medicare onlinemedicine name or trademarks without the explicit written consent of OV Medicare onlinemedicine. Any unauthorized use will terminate the permission or license granted by OV Medicare onlinemedicine.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of OV Medicare onlinemedicine as long as the link does not portray OV Medicare onlinemedicine, its affiliates, its products or services in a false, misleading, derogatory or otherwise offensive manner, or proclaim ownership right of any form.
B) From the user to the website The User shall give out to this website a non-exclusive, worldwide, royalty-free, irrevocable, sub-license able (through multiple tiers) right to exercise all copyright and publicity rights, in any existing or future media, known or unknown, over the material or User Data displayed in your listings.
For the purpose of this Agreement, “User Data” shall mean all information (if any) submitted by the User to this website.
You understand that OV Medicare onlinemedicine, in performing the required technical steps to provide the Services to its users may:
You agree that this license shall permit OV Medicare onlinemedicine to take these actions.
Users are forbidden from breaching or attempting to breach the security of OV Medicare onlinemedicine, including but not limiting to:
Use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website;
Accessing data that is not intended for you or logging onto a server or an account, which you are not authorized to access;
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
Attempting to interfere with the service of any other user, host or network,( including but without limitation), via means of submitting a virus to the Website(OV Medicare onlinemedicine), ‘overloading’, ‘flooding,’ ‘spamming’, ‘mail bombing’ or ‘crashing’;
Sending unsolicited email, including promotional mails and/or advertising products or services without our consent.
Forging any TCP/IP packet header or any part of the header information in any email or news group posting.
You further agree not to use or attempt to use any engine, software, algorithm, methodology, tool, agent or other device or mechanism (including but not limited to browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from OV Medicare onlinemedicine and other available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer, Google Chrome).
BREACH OF SYSTEM OR NETWORK SECURITY OR ILLEGITIMATE ACCESS TO ANY PORTION OF THE WEBSITE, ANY OTHER SYSTEM OR NETWORKS CONNECTED TO THE WEBSITE OR TO ANY OF THE SERVICES OFFERED ON OR THROUGH THE WEBSITE, MAY RESULT IN CIVIL OR CRIMINAL LIABILITY.